A STUDY ON PATIENT SATISFACTION SURVEY IN EYE CARE CENTRE

Abstract

The study is named “A Study on Patient Satisfaction Survey at an Eye Care Centre”. The purpose of the
research is to identify the Level of Satisfaction of Services given and Product, among the customer in using
Eye Care Centre and consequently to improve the service and goods based on the feedbacks from the
respondents. Descriptive study is carried out, questionnaires and interview technique were employed to
gather data . The sample size utilised is 60 and is adopted based on convenience sampling approach. It is
observed that buyers were happy with whole experience and also with large selection of glasses and
contact lenses that is supplied. The satisfactions of few buyers are fewer as their expectations are not met
with the quality of eye glasses. Hence the customer expectations have to be determined and matched
with the quality of eye glasses. The quality of treatment from staffs (non physicians) should be enhanced.